General terms and conditions of the hosting service agreement
These General Terms and Conditions are designed to regulate the relations between EuroHoster Ltd., 5 St. Cyril and Methodius str., 1st floor, office 3, Burgas, Bulgaria, UIC 203451640, represented by Mr. Andriy Balitsky, hereinafter referred to as the Provider, and the users, hereinafter referred to as Clients, of the services provided by him.
1. Information about the Service Provider
1.1. Name of Provider: EuroHoster Ltd.
1.2. Headquarters and address of management: 5 St. Cyril and Methodius str., 1st floor, office 3, Burgas, Bulgaria
1.3. Correspondence data:: 5 St. Cyril and Methodius str., 1st floor, office 3, Burgas, 8000, Bulgaria, Email: [email protected]
1.2. Headquarters and address of management: 5 St. Cyril and Methodius str., 1st floor, office 3, Burgas, Bulgaria
1.3. Correspondence data:: 5 St. Cyril and Methodius str., 1st floor, office 3, Burgas, 8000, Bulgaria, Email: [email protected]
2. Characteristics of the "Virtual Server"
2.1. The Provider undertakes to provide to the Client for use the Virtual Server service in accordance with the specifications determined according to the plan chosen by the Client and to ensure the connectivity and technical service of the provided service. For this purpose, the Provider will provide the specified parameters at his / her own expense, depending on the plan chosen by the Client. The Virtual Server service includes the following:
2.1.1. providing free space on a server to the Provider, to which the Client is entitled to publish and share with third parties on the Internet;
2.1.2. providing full (administrator) access to manage the service and to publish, process and dispose of information shared on the provided space;
2.1.3. providing service parameters according to the subscription plan chosen by the Client;
2.1.4. provide virtually allotted portion of technical equipment resources to transmit, store, and share information and provide information society services;
2.1.5. provision of a technically serviceable service.
2.2. The channel bandwidth for Virtual Server is guaranteed based on the "Fair Use Policy".
2.1.1. providing free space on a server to the Provider, to which the Client is entitled to publish and share with third parties on the Internet;
2.1.2. providing full (administrator) access to manage the service and to publish, process and dispose of information shared on the provided space;
2.1.3. providing service parameters according to the subscription plan chosen by the Client;
2.1.4. provide virtually allotted portion of technical equipment resources to transmit, store, and share information and provide information society services;
2.1.5. provision of a technically serviceable service.
2.2. The channel bandwidth for Virtual Server is guaranteed based on the "Fair Use Policy".
3. Characteristics of the "Dedicated Server"
3.1. The Provider undertakes to provide to the Client for use the Dedicated Server service in accordance with the specifications determined according to the plan chosen by the Client and to ensure the connectivity and technical service of the provided service. For this purpose, the Provider will provide the specified parameters at his / her own expense, depending on the plan chosen by the Client. The Dedicated Server service includes the following:
3.1.1. providing a physical server to which the Client has the right to publish and share with third parties Internet information;
3.1.2. providing full (administrator) access for managing the service and for publishing, processing and disposing of information shared on the provided equipment;
3.1.3. providing service parameters according to the subscription plan chosen by the Client;
3.1.4. providing technical equipment for transmitting, storing and sharing information and providing information society services;
3.1.5. provision of a technically serviceable service.
3.1.1. providing a physical server to which the Client has the right to publish and share with third parties Internet information;
3.1.2. providing full (administrator) access for managing the service and for publishing, processing and disposing of information shared on the provided equipment;
3.1.3. providing service parameters according to the subscription plan chosen by the Client;
3.1.4. providing technical equipment for transmitting, storing and sharing information and providing information society services;
3.1.5. provision of a technically serviceable service.
4. It is prohibited to
4.1. Send spam and host applications that can be used for sending spam/phishing, as well as the arrangement of sites that provide similar services;
4.2. Host pirate and/or malicious software, application serial numbers, software hacking tools, and links to other websites with similar content;
4.3. Host viruses, exploits, botnets, and links to other websites with similar content;
4.4. Host software aimed at obtaining unauthorized access to other external resources;
4.5. Use our technical capabilities to organize DoS attacks, network scanning, flood attacks;
4.6. Use our technical capabilities to organize cryptocurrency mining;
4.7. Host zoophilia and child pornography content;
4.8. Use copyrights or related rights, trademarks, patents or other intellectual property rights belonging to third parties;
4.9. Host content that promotes cruelty, violence, war, racial or religious hatred;
4.10. Host financial pyramid schemes;
4.11. Distribute and/or advertise illicit substances;
4.12. Host fraudulent information/phishing;
4.13. Placement of tor-exit nodes. Bridge and guard tor nodes are allowed in our network;
4.14. Use our servers to host publicly accessible private information about a person without their consent;
4.15. Host any pornographic materials for servers located in Bulgaria;
4.16. Host other illegal content that violates the law of the country hosting the server;
4.17. Host other illegal content that violates international law;
4.18. Register an account for fictitious data.
4.2. Host pirate and/or malicious software, application serial numbers, software hacking tools, and links to other websites with similar content;
4.3. Host viruses, exploits, botnets, and links to other websites with similar content;
4.4. Host software aimed at obtaining unauthorized access to other external resources;
4.5. Use our technical capabilities to organize DoS attacks, network scanning, flood attacks;
4.6. Use our technical capabilities to organize cryptocurrency mining;
4.7. Host zoophilia and child pornography content;
4.8. Use copyrights or related rights, trademarks, patents or other intellectual property rights belonging to third parties;
4.9. Host content that promotes cruelty, violence, war, racial or religious hatred;
4.10. Host financial pyramid schemes;
4.11. Distribute and/or advertise illicit substances;
4.12. Host fraudulent information/phishing;
4.13. Placement of tor-exit nodes. Bridge and guard tor nodes are allowed in our network;
4.14. Use our servers to host publicly accessible private information about a person without their consent;
4.15. Host any pornographic materials for servers located in Bulgaria;
4.16. Host other illegal content that violates the law of the country hosting the server;
4.17. Host other illegal content that violates international law;
4.18. Register an account for fictitious data.
5. Resource Usage
5.1. The leased server must not generate a high network load (incoming or outgoing) that can result in neighboring server availability problems.
5.2. The Client is fully responsible for the software he installs, for any content placed on the rented server, as well as for all activities that are performed using this server.
5.3. Use of VPN is allowed only for personal purposes.
5.2. The Client is fully responsible for the software he installs, for any content placed on the rented server, as well as for all activities that are performed using this server.
5.3. Use of VPN is allowed only for personal purposes.
6. Violation of the Agreement
6.1. Upon detection of a violation of the Agreement, the client is sent a notice with a specified deadline for elimination of the incident.
6.2. The leased server will be blocked if repeated complaints concerning the same violation will be received.
6.3. In some cases, the server might be blocked without prior notice (determined individually for each situation).
6.4. The Provider has the right to refuse the provision of services for multiple violations of the Hosting Services Agreement.
6.5. The Provider reserve the right to determine the fact of violation of the Agreement.
6.2. The leased server will be blocked if repeated complaints concerning the same violation will be received.
6.3. In some cases, the server might be blocked without prior notice (determined individually for each situation).
6.4. The Provider has the right to refuse the provision of services for multiple violations of the Hosting Services Agreement.
6.5. The Provider reserve the right to determine the fact of violation of the Agreement.
7. Disclaimer
7.1. The Provider assumes no responsibility for any and all lost profits, or other losses incurred as a result of:
7.1.1. failure or unavailability of your server for technical reasons;
7.1.2. the suspension of your server;
7.1.3. due to malicious acts of third parties.
7.2. Appeals to the Technical Support from e-mail addresses not registered in the system are not prioritized and are not mandatory for consideration.
7.3. The Provider does not take part in disputes with third parties.
7.4. The Provider assumes no responsibility for data loss and does not monitor the status of hard drives and RAID arrays on dedicated servers. The Client themselves should observe the condition of the server hardware.
7.5. The Provider does not create backups on virtual servers; it is the responsibility of the Client.
7.6. The Client agrees to indemnify the Provider and to release him from liability in legal claims and other claims of third parties for any damages and expenses arising out of or in connection with the infringement of intellectual property rights.
7.1.1. failure or unavailability of your server for technical reasons;
7.1.2. the suspension of your server;
7.1.3. due to malicious acts of third parties.
7.2. Appeals to the Technical Support from e-mail addresses not registered in the system are not prioritized and are not mandatory for consideration.
7.3. The Provider does not take part in disputes with third parties.
7.4. The Provider assumes no responsibility for data loss and does not monitor the status of hard drives and RAID arrays on dedicated servers. The Client themselves should observe the condition of the server hardware.
7.5. The Provider does not create backups on virtual servers; it is the responsibility of the Client.
7.6. The Client agrees to indemnify the Provider and to release him from liability in legal claims and other claims of third parties for any damages and expenses arising out of or in connection with the infringement of intellectual property rights.
8. Removing Servers
8.1. In case of non-payment, Dedicated Server operating system shall be reset in 24 hours after the shutdown.
8.2. In case of non-payment of bills by the Client for more than 15 days, Virtual Server in the Netherlands, Bulgaria and the USA (St. Louis, Miami) shall be removed.
8.3. Virtual server in locations not specified in clause 8.2 are deleted in case of non-payment of the invoice by Client for more than 3 days.
8.2. In case of non-payment of bills by the Client for more than 15 days, Virtual Server in the Netherlands, Bulgaria and the USA (St. Louis, Miami) shall be removed.
8.3. Virtual server in locations not specified in clause 8.2 are deleted in case of non-payment of the invoice by Client for more than 3 days.
9. Technical Support Obligations
9.1. React to server performance issues.
9.2. Provide Client with technical support regarding the service.
9.3. Advise Client about the server settings and the software installed on it.
9.4. The Technical Support shall not:
9.4.1. install and configure scripts. In this case, the Technical Support will provide answers that are purely advisory in nature;
9.4.2. provide technical support to individuals who are not clients of the Provider;
9.4.3. provide training for working with the software;
9.4.4. answer questions not directly related to the obligations of the Technical Support.
9.5. Provide basic administration free of charge.
9.6. If the Client is disrespectful and rude, the Technical Support has the right to leave questions unanswered and/or to refuse service.
9.2. Provide Client with technical support regarding the service.
9.3. Advise Client about the server settings and the software installed on it.
9.4. The Technical Support shall not:
9.4.1. install and configure scripts. In this case, the Technical Support will provide answers that are purely advisory in nature;
9.4.2. provide technical support to individuals who are not clients of the Provider;
9.4.3. provide training for working with the software;
9.4.4. answer questions not directly related to the obligations of the Technical Support.
9.5. Provide basic administration free of charge.
9.6. If the Client is disrespectful and rude, the Technical Support has the right to leave questions unanswered and/or to refuse service.
10. Basic Administration for Virtual and Dedicated Servers
10.1. Basic administration includes:
10.1.1. initial installation, reinstallation and configuration of the operating system;
10.1.2. OS update;
10.1.3. installation of the control panel;
10.1.4. installation and basic configuration of basic services (nginx, apache, mysql, php, postfix, proftpd, bind);
10.1.5. installation of additional software;
10.1.6. assistance in diagnosing and solving performance issues of basic services (from clause 10.1.4);
10.1.7. optimization of the basic services;
10.1.8. transferring websites from other servers;
10.1.9. antivirus scan of the system.
10.2. All problems are addressed upon the client's inquiry in the order of submission and the order of priority.
10.3. Administered operating systems: Linux and FreeBSD.
10.4. Inquiries are accepted via ticket system or e-mail, specified in the billing section.
10.5. ISPmanager, Plesk products are administration only when acquiring the license through us.
10.6. Control panels not listed in paragraph 10.5 are supported by the developer company.
10.7. Work in the control panels specified in clause 10.5 is not performed by the Provider if the work does not require special skills and consulting support has been provided by the Provider.
10.8. Tasks not included in the basic administration service shall be performed for a fee at the rate of 10 EUR per hour and in accordance with the internal regulations for the work of technical specialists of the company.
10.9. The free base administration may be denied if the configuration of the system was carried out not by our staff.
10.1.1. initial installation, reinstallation and configuration of the operating system;
10.1.2. OS update;
10.1.3. installation of the control panel;
10.1.4. installation and basic configuration of basic services (nginx, apache, mysql, php, postfix, proftpd, bind);
10.1.5. installation of additional software;
10.1.6. assistance in diagnosing and solving performance issues of basic services (from clause 10.1.4);
10.1.7. optimization of the basic services;
10.1.8. transferring websites from other servers;
10.1.9. antivirus scan of the system.
10.2. All problems are addressed upon the client's inquiry in the order of submission and the order of priority.
10.3. Administered operating systems: Linux and FreeBSD.
10.4. Inquiries are accepted via ticket system or e-mail, specified in the billing section.
10.5. ISPmanager, Plesk products are administration only when acquiring the license through us.
10.6. Control panels not listed in paragraph 10.5 are supported by the developer company.
10.7. Work in the control panels specified in clause 10.5 is not performed by the Provider if the work does not require special skills and consulting support has been provided by the Provider.
10.8. Tasks not included in the basic administration service shall be performed for a fee at the rate of 10 EUR per hour and in accordance with the internal regulations for the work of technical specialists of the company.
10.9. The free base administration may be denied if the configuration of the system was carried out not by our staff.
11. Promotional services
11.1. Promotional services not intended for the transfer of the current existing services of the same type.
11.2. Validity of special prices indicated in the service itself or in a news announcement.
11.3. In case of violation of paragraph 11.1 of the Agreement the discount can be canceled and the total cost installed of the service.
11.2. Validity of special prices indicated in the service itself or in a news announcement.
11.3. In case of violation of paragraph 11.1 of the Agreement the discount can be canceled and the total cost installed of the service.
12. Client Verification
12.1. The Client is obliged to indicate the correct personal data in the profile on the Provider's website and keep them up to date.
12.2. The Provider has the right to request the verification of the Client’s telephone number by sending an SMS or a voice call with a verification code.
12.3. In case of reasonable doubt in the accuracy and completeness of the Client's data, the Provider has the right to initiate the procedure of verification of personal data in order to confirm the identity of the Client.
12.4. The Provider has the right to refuse to provide services, including those previously activated, in case of the Client’s refusal to provide true personal data or refusal to verify by phone.
12.5. The Client is given 72 hours to provide correct personal data and to verify it. After the rendered period, the Provider shall be entitled to suspend the Services until the Client resolves the matter. The compensation for the period of the Service stoppage or the change in the term of the Services is not performed by the Provider.
12.2. The Provider has the right to request the verification of the Client’s telephone number by sending an SMS or a voice call with a verification code.
12.3. In case of reasonable doubt in the accuracy and completeness of the Client's data, the Provider has the right to initiate the procedure of verification of personal data in order to confirm the identity of the Client.
12.4. The Provider has the right to refuse to provide services, including those previously activated, in case of the Client’s refusal to provide true personal data or refusal to verify by phone.
12.5. The Client is given 72 hours to provide correct personal data and to verify it. After the rendered period, the Provider shall be entitled to suspend the Services until the Client resolves the matter. The compensation for the period of the Service stoppage or the change in the term of the Services is not performed by the Provider.
15. Other points not listed in the Agreement shall be governed by the Knowledge Base and the current legislation.
16. All data, such as Client's personal information, correspondence between Clients and Provider, are strictly confidential and cannot be transferred to third parties, except as required by law.
17. By agreeing to these rules, the client agrees not to participate in any legal proceedings or claims against the Provider.
18. The Provider has the right, at its sole discretion, without giving notice and without due compensation to unilaterally terminate this Agreement if it finds that the services provided are used in violation of the legislation in the Republic of Bulgaria.
EuroHoster Ltd. / UIC 203451640
5 St. Cyril and Methodius str., 1st floor, office 3, Burgas, Bulgaria, 8000, Bulgaria
5 St. Cyril and Methodius str., 1st floor, office 3, Burgas, Bulgaria, 8000, Bulgaria
